Q: Do I have to host the application on my own server?

A: No, you do not. EBR Consulting provides a fully outsourced ASP solution over a secure, virtual private network. 
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Q: Can I host the StealthTrak™ system on my own server, if I want to?

A: Yes, you can. Although EBR Consulting provides a fully outsourced ASP solution, if you would like, you can remotely host the ASP system. Either way you will be assured of a secure, virtual private network. 
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Q: How much does the StealthTrak™ system cost?

A: Prices will very depending on a number of factors. However, be assured that even though we provide the most advanced technology and the most robust management system in the industry, our prices are the lowest you will find. For more information on pricing for the StealthTrak™ system, please contact us.
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Q: Are there any setup fees?

A: The setup fee for StealthTrak™ is very low compared with other tracking systems.
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Q: What is the StealthTrak™ Command Center?

A: The Command Center is a robust management tool, which combines unparalleled command and control with maximum flexibility. Using our remarkably simple customization tools, your Command Center will reflect your unique business application, allowing you to monitor and manage your mobile work force and assets...Your Way!
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Q: Will my company have verification of billing?

A: In the event of a billing dispute with a customer, the company now has date and time documentation to show how long vehicle was located at customer site.
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Q: Do the StealthTrak™ devices use GPRS/GSM or Satellite technology?

A: Yes, they do. In fact, we use both GPRS/GSM and Satellite technology. The StealthTrak™ Single Mode Device uses GPRS/GSM. The StealthTrak™ X2 is a revolutionary dual mode device which combines GPRS/GSM and Satellite technology. GPRS (General Packet Radio Service) enabled networks offer “always-on”, higher capacity, Internet-based content and packet-based data services. This enables services such as color Internet browsing, e-mail on the move, powerful visual communications, multimedia messages and location-based services. 
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Q: Does StealthTrack™ offer Vehicle Diagnostics?

A: Yes, the StealthTrak™ system offers digital and analog input sensing including battery low, panic alarm, temperature, humidity, gas fume detection, door/trunk opening, ignition on and other customer sensing requirements. Solid state and relay outputs enable both high current and signal switching of outputs.
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Q: Which industries are commonly served by EBR Consulting’s StealthTrak™ system?

A: Many. StealthTrak™ was designed to be so flexible, customizable AND cost-effective, that it crosses industries, making it possible for companies large and small in all types of industries to benefit from our technology. For example, in the Transportation industry, we serve couriers, taxis, delivery services, limo services, private transportation, trains and containers. In the service industries, we have clients in towing, appliance maintenance, security, lawn and pest control. We have clients in construction, including electrical, plumbing, air conditioning, contractors and concrete. We also serve government entities including public safety, cities, municipalities, public works, waste management and schools.
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Q: How long will it take to get my business setup and operating in the Command Center?

A: Installation of the devices is quick and easy. Also, the StealthTrak™ Command Center is extremely user-friend and intuitive, allowing you to complete your setup very quickly. You can be up and running within hours or days, depending on the size of your fleet or the volume of mobile operators you wish to track.
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Q: What if I need assistance with setup, or if I have a problem later on. Who do I call?

A: EBR Consulting provides 24/7 support to our clients. You will have access to highly skilled engineers with who will quickly and effectively resolve any issues you may have. Technicians and support personnel have extensive experience with GPRS and satellite modules and are capable of helping with any issue that may arise with the devices. Command Center support is also available around the clock.
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Q: What type of tracking information is collected in the StealthTrak™ system?

A: The tracking capabilities of our system are amazing. For example, the StealthTrak™ system collects and displays location, velocity and altitude. It also tracks vehicles or containers by street map and longitude/latitude. You can setup your system to track just about anything related to the movement of an asset. If you can imagine it, we can probably do it!
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Q: In what ways can I manage my assets using the StealthTrak™ system?

A: The StealthTrak™ online system provides tools for mobile fleet management that provide active maps, real-time tracking, geo-fencing, customizable reports, alerts, exceptions, email messaging, and many other features. EBR Consulting clients can also conduct remote operations, such as delivery confirmation, signature capture and transaction processing, from the field. EBR Consulting’s clients use our ASP System to manage almost any kind of asset including their workers, vehicles, and goods and services. 
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Q: I currently use another tracking system, but have found it to be inflexible and costly. Can EBR Consulting save me money and give me a more customizable solution?

A: Yes. Many companies that currently track their vehicles with expensive satellite and antiquated AVL systems today want to upgrade to online systems with integrated GPRS/GSM cellular and/or Satellite devices. We can offer you best-of-breed technology, including the StealthTrak™ X2 Dual Mode Device, as well as unparalleled customization capabilities at the lowest costs in the industry. If you are not satisfied with your current solution, contact us. The StealthTrak™ low cost solution is easy to integrate to most legacy systems and allows for quick roll out and implementation. 
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Q: Can someone disable the StealthTrak™ device once it is installed in a vehicle?

A: No, they can not. The devices are not only stealthy, which means they are virtually impossible to locate once they have been installed, but they are also tamper resistant. In the unlikely event the device is located, if an attempt is made to tamper with it, the vehicle will be disabled. 
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Q: Will EBR Consulting customize a solution for me, if my application requires it?

A: Yes, we will. Although our StealthTrak™ devices and system were designed as an effective solution for any mission-critical mobile environment, if you need assistance with customization for an unusual application, EBR Consulting will work with you to create it.

Q: Does StealthTrak™ use real-time tracking?

A: Yes, EBR Consulting’s Active Maps display real-time vehicle locations. Also, users have access to vehicle diagnostics, velocity, alerts and exceptions through a secure internet connection for on-board laptops or Pocket PC’s to deliver data communications through the devices from the field. 
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Q: How secure is the StealthTrak™ Command Center?

A: Totally secure. Users manage their assets, customize and generate reports, set geo-fences and utilize EBR Consulting's entire suite of feature sets from any location over a virtual private network, a secure socket via the Internet.
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Q: The assets I want to track are not land-based. Can you track assets at sea, or in the air?

A: Absolutely! StealthTrak™ devices and systems offer adaptive solutions, which cross many industries, including Law Enforcement, Ground Transportation, Air Cargo and Containers at Sea. EBR Consulting tracks assets on Land, Sea or in the Air!
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Q: Does StealthTrak™ provide the capability to set geo-fences for my mobile assets?

A: Yes, it does. You can set up multiple types of geo-fences, which will alert you the instant a vehicle has strayed from the pre-defined territory. You can also set the system up to disable the vehicle if it crosses a geo-fence.
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Q: If a vehicle goes outside a predefined geo-fence, does your system automatically disable the vehicle?

A: If you set it up to disable the vehicle in that situation, then yes…it will disable the vehicle.
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Q: Does EBR Consulting offer an Agent Program?

A: Yes, we do. We now offer our best-of-breed asset tracking, monitoring and management equipment and systems through our highly structured agent network around the globe. In addition to our own direct sales force, EBR Consulting authorizes independent agents to sell our powerful mobile and interactive communications solutions. 
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Q: What is the underlying technology used by EBR Consulting?

A: The core application is developed in Microsoft's Internet standard .NET technology making it extremely easy to customize. This allows EBR Consulting to customize feature sets for various industries that need specialized reports, transactions and data communications. 
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Q: Do my Administrators have to have extensive computer experience to manage the information in the Command Center?

A: No, they do not. EBR Consulting’s StealthTrak™ Command Center is extremely user friendly and intuitive. In fact, many of the features and reports can be customized at the user level, even for users with minimal computer skills. 
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Q: What is GPRS?

A: General Packet Radio Service (GPRS) is an extension of the GSM network that enables data packets to be transmitted at high speed. It’s the same principle as with the data delivery on the Internet. The network offers a virtually instantaneous connection.
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Q: Will the StealthTrak™ Command Center allow my company to monitor employee activity?

A: Yes, you will be able to monitor any of your business assets, including your workers, throughout the day using the EBR Consulting StealthTrak™ Command Center.
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Q: Will I be able to monitor unauthorized use of company vehicles?

A: Yes, your company will have full insight not only regarding usage during work hours, but usage AFTER hours, as well. You will know if your employees are misusing the company vehicle for personal purposes. You will be able to track weekend usage. You will know if an employee is using the vehicle to complete “side jobs”. All of these things represent lost revenues. With StealthTrak, you will know exactly where and when a vehicle or an individual in your mobile workforce moves.
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Q: Will the EBR Consulting StealthTrak™ Command Center increase dispatch efficiency?

A: Yes, your efficiency will be dramatically enhanced with StealthTrak™. Just one example is when a service call comes in. Using the ODT (Online Data Terminal) you can quickly locate and dispatch the vehicle nearest to the customer. You will quickly discover that there are many other ways for you to increase efficiency, which equates to greater profit for your company, using StealthTrak™.
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Q: How will having the EBR Consulting StealthTrak™ solution installed increase routing efficiency?

A: With StealthTrak™, you can monitor the system, insuring that your vehicles are routed as efficiently as possible, avoiding road closures, congested roads, accidents, etc.
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Q: Can the EBR Consulting StealthTrak™ Command Center provide verification of employee timesheets?

A: Yes, your employee timesheets will be accurate down to the minute. This will allow you to be more productive and cut costs, as it eliminates paying employees for time not spent on job. It also allows you to track which employees show up 15 minutes late and/or leave 15 minutes early, those who take “extended” lunches, make “side trips” during the day, etc. It will also help reduce unnecessary overtime.

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